Contact Centres:

• Reduce costs by 40%
• Improve agent retention and increase customer acquisition
• Extend the reach of your existing CRM capabilities
• Eliminate customer complaints

teleFrame

teleFrame provides a cost effective communication facility to deliver consistent customer interaction across multiple channels. teleFrame is a hosted communication, telephony application and network platform which is resilient, fully scalable, multi-sited and incorporates a TDM switching matrix. Customers have the flexibility to access all or some of the applications using a pay as you go model to suit their specific business needs.

Components include:

• teleMan: State of the art traffic management system with self-service capability, configuration and real time deployment of services, billing and statistical analysis
• teleOut: ‘Click to talk’ is an application designed to improve the quality and handling of outbound calls
• teleIn: Distributed ACD (Automatic Call Distribution) manages intelligent routing and call queuing facility
• teleStack: Interactive Voice Response (IVR) incorporating DTMF, speech recognition and text to speech
• teleTap: In network call recording for inbound and outbound calls from any telephone, available with call archiving and playback
• teleChat: Fully featured hosted self service audio conferencing platform including recording, retrieval and playback functionality
• teleCard: PCI compliant IVR based payment card processing

Download teleFrame PDF

Events

Current Webinars

Assessing the “Crisis” and delivering the “Opportunity” – Financial Services

Reducing the timescales to deliver departmental KPI’s

Increasing customer acquisition – Weightwatchers case study

Generating revenue as a by product of improving customer interactions

Achieving cost Savings of 40%

Beat the competition: one on one online demonstration for SME contact centres 10-50 seats. Book now!

News & Case Studies

High Street Bank: Improved Staff Utilisation by 23% and Enhanced Call Back Service

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