Contact Centres:
- Reduce costs by 40%
- Improve agent retention and increase customer acquisition
- Extend the reach of your existing CRM capabilities
- Eliminate customer complaints
tele2gether delivers expertise and solutions to enable B2B and B2C organisations to streamline business processes, manage data, and achieve a single view of customer interactions.
Services
Consulting
tele2gether provides consultancy in order to fully assess and deliver against a clients needs either at an organsiational or department level. We offer:
- Business process analysis
- Customer interaction strategy development
- Multichannel strategy development
- Knowledge management, process and strategy development
- Assessment and delivery of client KPI’s
- Infrastructure assessment
- Return on Investment (ROI) planning
- Workflow assessment and management
Support
Our support services include:
- 24x7 support
- Implementation and configuration
Events
Current Webinars
Assessing the “Crisis” and delivering the “Opportunity” – Financial Services
Reducing the timescales to deliver departmental KPI’s
Increasing customer acquisition – Weightwatchers case study
Generating revenue as a by product of improving customer interactions
Achieving cost Savings of 40%
Beat the competition: one on one online demonstration for SME contact centres 10-50 seats. Book now!
News & Case Studies
High Street Bank: Improved Staff Utilisation by 23% and Enhanced Call Back Service
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