Contact Centres:

• Reduce costs by 40%
• Improve agent retention and increase customer acquisition
• Extend the reach of your existing CRM capabilities
• Eliminate customer complaints

A platform providing technology solutions that underpin delivery of organisational and department business initiatives and objectives.

• Consistent customer experience across all communications channels and media
• Competitive subscription based pricing model eliminates operational infrastructure cost
• Intuitive self service user driven tools save time and the need for technical resources

A multi-channel communications platform to support total customer interaction and business process management.

• Phone, web, sms, conferencing, call recording, IVR services, click to call, inbound and outbound
• Feature rich, resilient, secure and scalable
• Cost effective pay as you go model

A full range of cost effective and revenue generating telecommunication services, complimenting teleFrame.

• Non-Geographic numbers
• Intelligent call routing and IVR
• Advanced reporting

Register for our cost savings Webinar to realise 40% savings.

Events

Current Webinars

Assessing the “Crisis” and delivering the “Opportunity” – Financial Services

Reducing the timescales to deliver departmental KPI’s

Increasing customer acquisition – Weightwatchers case study

Generating revenue as a by product of improving customer interactions

Achieving cost Savings of 40%

Beat the competition: one on one online demonstration for SME contact centres 10-50 seats. Book now!

News & Case Studies

High Street Bank: Improved Staff Utilisation by 23% and Enhanced Call Back Service

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